1. INTRODUCTION
This is Jamrocktaxi.com Terms and Conditions (Terms), which you have accessed through our website. Please take a moment to read these Terms carefully before continuing to access our website and/or making a booking with a transport provider.
For a better understanding about how we govern the use of our website, please read these Terms together with our Privacy Policy, Cancellation Policy and Cookie Policy.
By using our website and/or if you make a booking for ground transport, you confirm to us that you:
· are at least 18 years old.
· have legal capacity to be bound by these Terms.
· have had sufficient chance to read and understand these Terms; and
· accept these Terms and that you agree to comply and to be bound by them.
If you do not agree or accept these Terms, you must stop using our website.
2. WHO IS JAMROCKTAXI.COM?
Jamrocktaxi.com is a website (“Jamrock Taxi“, “us“, “we” and “our“), registered in England (company registration number: Available On Request).
Our website is an online shop designed to make bookings easier with available vehicles listed according to multiple features to fit with our users.
3. CONTRACT
At the time of your booking, you we be entering into a contract with us, chosen by you. Your relationship with us is only subject to these Terms and Conditions.
Please note that, as you are contracting directly with us. It is advised to read this terms and conditions carefully. By Accepting this contract, you agree that we will not be liable for any cost incurred because of missed flights or other travel associated cost.
At the time of your booking, you confirm that you have read and accept these terms and information on our website and have the legal capacity and authority to accept these terms on behalf of yourself and all members of your party. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required, receiving the confirmation and keeping your party informed.
We are going to send you confirmation on when your booking is confirmed at the email address provided, it’s your responsibility to provide the correct contact details. We are entitled to refuse any order placed by you. We do not guarantee to successfully allocate Transport Services to every booking request. In the unlikely event that we are unable to allocate Transport Services to your booking request we will email you to advise you as soon as possible.
By using the Services we provide on our site, you are deemed to have accepted to receive the e-mails and SMS we send to you for the necessity of the transactions. Thus, all your transactions regarding the services you access through our site will be easier and faster.
4. BOOKINGS
To make a booking, choose one of the vehicles listed on our website according to your wishes and follow the online booking steps.
You must check all the information which you provide us with at the time of booking to ensure it is correct, including the pick-up information and contact information. Once you have confirmed these details, we will proceed to confirm your booking.
We are not responsible, if you have not provided correct information regarding your trip. See our Booking Terms for more information regarding our Cancellation Policy. Full details of our Privacy Policy are available upon request and on our website.
The map and road-route of the Service appearing on the site are shown purely for the purpose of giving a preliminary idea. The same service on the map shown is not guaranteed based on distance, time and km. We will determine the most convenient route for your booked trip. Please keep this in mind when booking and determining your destination point.
Your booking is confirmed once a booking confirmation will be sent to the email address provided at the time of your booking. You may need to present your booking details to the driver to board the vehicle.
Once your booking is confirmed, we will be waiting for you at the pick-up destination point and in pick-up departure time which you have entered while booking. We may contact you a few hours before your "Pickup Time" or you can contact us using the detailed information you received on your booking confirmation mail.
5. PRICE AND PAYMENT
All prices listed on our website are inclusive of taxes, toll charges, airport parking, admin and agency fees, etc. The transfer details on your booking page will list other features (if any) that are included in the price.
Any extras or other requests you make, may incur additional costs that must be paid before the start of your trip or when requested by us.
The credit or debit card you use to pay the price for the booking will be charged by our business partner Stripe immediately at the time of your demand for booking and a payment confirmation e-mail will be sent to your provided mail address. However, the payment will not be transferred to the company within three business days, starting from the next business day from the day you were supposed to receive the service. For more, please see our Cancellation Policy section of our Booking Terms.
Note that fees or charges added by your "card provider" are not refundable by us, you will need to contact your card provider directly.
From time to time, we may run promotions and discounts, by accepting our terms and conditions, you are accepting to be contacted by us.
6. MEETING OUR REP & DRIVER
It is the responsibility of all passengers to wait for the transfer at the location detailed in your booking confirmation mail, or as otherwise arranged and agreed between you and us. You should be at the pickup location at the time requested in your booking or further agreed with us.
Since the arrival time from your pick-up point to your destination may vary depending on traffic and many other conditions, we recommend that you calculate this time up to date with the support of Google and similar applications at time of your booking. The estimated time given by the Transport Company just to help you and is not binding, you cannot claim your damages if you are late to your destination point according to this estimated arrival time.
If you do not cancel your booking within the time specified for cancellation and determined by the time you selected your pickup time, even if you do not use our services (for example you are a “no show”), you will not be entitled to a refund.
If you are delayed or late, you must contact us as soon as possible and before your agreed or booked pickup time. Failure to contact to us accordingly will be considered a Passenger No-show and you will not be eligible for a refund.
If your assigned driver does not arrive to pick you up and has not contacted you about this before your pick-up time, you should contact us as soon as possible. If you cannot contact us, please make sure that you do not miss your flight or other connections and make alternative transport arrangements. Notify us using the specific link sent to your provided e-mail as soon as possible (within three working days at the latest) with evidence that your driver did not pick you up at the designated pick-up area. If this is due to the fault of the assigned driver, you will be entitled to a full refund. Please see our Cancellation Policy for more details.
If you are not picked up for any reason that is not due to our fault, the fault of the driver or is otherwise due to a reason outside our reasonable control or the driver's control, or if you are delayed for any reason, this may result in us (or driver) not being able to service your booking.
for Amendments, Communications, and Privacy via driver communication, please be advised that any changes requested through the driver are not valid unless communicated through official channels via the contact details we send to you. To make any amendments to your booking, you must contact our customer support team directly or send an email to us via the contact details provided with your bookings.
7. LUGGAGE
Each passenger is entitled to bring luggage to the amount and size limited to the vehicle they choose while booking. Extra baggage exceeding permitted dimensions (and other items such as golf bags, skis etc (e.g. skis, bicycles, snowboards, wheelchairs/scooters etc.) must be declared at the time of booking and may result in additional fees/charges payable. You may be required to upgrade your vehicle type.
8. ADDITIONAL PASSENGER
We do not always charge you according to the number of passengers, but since the features and capacity of the vehicle to be selected will vary according to the number of people and luggage, we recommend that you contact us immediately for the addition is made after booking. Depending on the situation, we may provide a different vehicle to suit you and charge you extra for it or refuse to provide service for additional passengers.
Note that, you can always cancel your booking in determined time limit which vary by Transport Company you choose and make bookings by adding additional passenger number.
9. SPECIAL REQUESTS OR REQUIREMENTS
All special requests including VIP escorting and welcoming services are subject to the ability of our staff to meet those requests. We cannot guarantee that any extras or special request will be met. Extra charges may apply, and if so, you will need to pay them directly to your driver or via our payment link.
10. CHILD PASSENGERS AND CHILD SEATS
Children under the age of two can travel without a child seat if they sit on an adult passenger’s seat/lap. However, the relevant authorities state that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm.
Please note that, all children and infants count towards the occupancy of the vehicle, regardless of age, and this must be included in the total number of passengers at the time of booking.
We will endeavour to ensure that child seats are provided, where they have been requested (and in some cases paid for by you at the time of booking). Please ensure that you are aware of the local guidelines when travelling with children. Please consider, we do not guarantee that child seat requested in the booking will be provided. All special requests including child or baby seats are subject to our ability to meet those requests.
11. DISABLED OR SPECIAL NEEDS PASSENGERS
We are not a specialist disabled transportation company but will use reasonable endeavours to cater for any requirements you may have. If you or any member of your party has any medical condition or disability which may affect your ability to use our standard services, please use our listing feature to suit your special needs. You can always let us know about your requirements by writing to us prior to booking, so that we may ensure that the correct vehicle is booked to meet your requirements.
12. LATE BOOKINGS
It may not always be possible for us to accept last minute bookings (within 1 hour of your pickup time) however we will always make every effort possible to accept and delivery your booking, but if it’s not possible, we will contact your and propose that we cancel your booking.
13. CANCELLATIONS, REFUNDS AND CHANGES
Cancellations must be made at least 24 hours before the pickup time by contact us on the email address we have provided or by other official contact details on our Contact US page.
You may be entitled to a refund, depending on when you cancel your booking. Cancellation time limit is 24 hours before the transfer time, this is one of the booking terms that we offer to our users.
Cancellation time limit for the bus or group transfers (for more than 14 passengers) is subject to 7 days before the reservation date, in this situation refund amount will be full, 100%. For cancellations between 7 days to 4 days, 50% of your amount can be refunded and transfer can be cancelled. If there are 4 days or less left until your reservation, the reservation cannot be cancelled, and no refund can be provided.
We will only attempt to track the delays or cancellations of the flight entered in your booking. Connecting flights cannot be tracked or considered. If your flight is cancelled, you must contact us before your pickup time otherwise we will assume you have taken a different flight and is arriving as schedule. We will not automatically cancel your transfer because your flight is cancelled and as such you may still be charged the full price of your booking.
All modifications that are made within 24 hours to the transfer time are subject to cancellation policy. We cannot be held responsible and will not pay compensation for any flight ticket, hotel reservation, train ticket cancellations that may occur due to the delay of your transportation. To prevent these kinds of inconveniences, we strongly recommend you purchase your own insurance for these. (Please see 14. insurance)
If you do not use our services for any reason and do not cancel your booking 24 hours prior to your pickup time, no refunds will be provided. After your transfer takes places, within 3 days, your booking is deemed as completed. No complaints will be considered after your booking is deemed as completed. We will inform you as soon as reasonably possible if we need to make a significant change to your confirmed bookings or to cancel them.
14. INSURANCE
We recommend that you travel with your own travel insurance which is adequate for your needs including your flight ticket, hotel booking or any other transportation tickets you may have.
15. OUR RESPONSIBILITY
The selected vehicle may not be the same vehicle as the photo. Vehicle allocation is subject to availability. We do not have a black car commitment, there may be a taxi sign on the vehicles, but we guarantee that all private transfer service booked will be “private”.
16. PRIVACY
We care about the security of you and your data. Please be aware that we do not receive your sensitive data for any purpose. You can see the details of all personal data that we gather to provide you Transport Services. We protect your data and take our user’s privacy seriously. Please see our Privacy Policy and Cookie Policy to see all details.
17. COMPLAINTS
All complaints must be submitted immediately following an incident or within 3 days of the transfer completion date. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint.
18. SEVERABILITY
If any provision or part of a provision, of these terms and conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision, or part-provision will be struck out of these terms and conditions and the remainder of these terms and conditions will apply as if the offending provision or part-provision had never been agreed.
19. GOVERNING LAW AND JURISDICTION
These terms and conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. Disputes or claims arising out of or in connection with these terms and conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.
20. LAST UPDATED
We update these Terms from time to time, so please refer to this page regularly. A printed version of these Terms will be store and you can request it. This page was last updated on 15 July 2024.